Returns Policy
Australian Style Institute Returns Policy
At Australian Style Institute, we are committed to providing high-quality educational services to our clients. Our returns policy is designed to ensure clarity and fairness in all our transactions. Please review the policy below for details on returns and refunds:
- Services Covered
This policy applies to all educational services, courses, and digital content provided by Australian Style Institute. As we do not offer physical goods or products, our returns policy is specifically tailored to our service-based offerings.
- Refund Eligibility
Refunds may be issued under the following conditions:
- Cancellation by Australian Style Institute: If we cancel a course or service, a full refund will be provided.
- Customer Cancellation: Please refer to our full terms and conditions on our website for detailed information.
- Non-Refundable Items
Certain services and digital content may be non-refundable, including but not limited to:
- Courses or services that have already commenced or been completed.
- Digital content that has been accessed or downloaded.
- Personalised or customised services.
- Refunds and Cancellation requests
To request a refund, please provide a written request to our team at [email protected]. Include your name, contact information, and details of your reason for requesting a refund / cancellation of course. Our team will review your request and respond within 14 business days.
Please refer to our comprehensive terms and conditions, in particular:
Clause 11. Cancelling an Order (by You)
Orders and enrollments may not be cancelled once submitted via this Site or via any other method of sale. Should you wish to amend your order, enrolment or contact details, please contact us and we will endeavour to assist you, however we are not obliged to amend any order.
- Dispute Resolution
If you are not satisfied with the resolution provided by our team, you may escalate your concern. We are committed to resolving all disputes in a fair and timely manner.
- Full Terms and Conditions
For more detailed information regarding our returns policy, including specific terms and conditions for each service, please visit our website at https://australianstyleinstitute.com.au/terms/.
